Customer story

Odd Stitch

41% of orders now come from returning customers

Cover photo for this customer story

Industry

Online shop

Location

Gothenburg, Sweden

Package

Brand Sprint

Duration

2 weeks

The brief

Tove draws every patch herself and has them embroidered in runs of 200. The shop ran on a standard theme, the product photos were taken on her kitchen table, and each order went out in a clear plastic bag with a printed receipt.

First-time buyers liked the patches and rarely came back. She wanted people to remember where the avocado came from, and she wanted the shop ready for a spring collection. Two weeks, a Brand Sprint, and no budget for a new webshop.

What we made

A wordmark drawn as one continuous line, so it can be embroidered at three centimetres on a patch of its own.

A backing card for every patch, printed in one colour on uncoated card, with the patch name and two lines on how to iron it on.

Photo rules that fit on one page. One patch, flat, shot from above on coloured paper, with one paper colour per collection. Tove shoots a new patch in ten minutes and it still looks like the rest of the shop.

A photo from this project (3 of 3)
A photo from this project (3 of 3)
A photo from this project (1 of 3)
A photo from this project (2 of 3)

What changed

41% of orders now come from returning customers, up from 12% before the Sprint.

Buyers post the backing cards on Instagram and tag the shop. The spring collection sold its first run of 200 in eleven days, and Tove has added a second embroidery workshop to keep up.

A portrait of the client who gave this quote

Tove Malmberg, founder

Odd Stitch

Every patch used to go out in a plastic bag with a receipt. Now people post the backing card before they sew the patch on.

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Get a brand people trust

A free 30-minute call about where your brand stands today and how I can help.

  • A photo from one of your projects (1 of 9)
  • A photo from one of your projects (2 of 9)
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